Home / SHIPPING AND WARRANTY

Shipping Information

Local Orders

  • Postage via Singpost registered mail
  • Flat rate of $3.50
  • Prescription orders will take 5 to 8 working days
  • Non-prescription orders will take 3 to 5 working days

International Orders

  • Postage via DHL Express
  • Flat postage rate of S$29.90
  • Prescription orders will take 9 work to 14 working days
  • Non-prescription orders will take 5 to 9 working days

 

Warranty Claims

Venom 1.0 and Venom 2.0

  • All connectors can be replaced ONCE at no charge, within one year from date of purchase
  • Lenses can be replaced at $19.95 ONCE within one year from date of purchase
  • Purchase receipt (for walk in customers) or online order no (for online customers) must be produced for all warranty claims
  • All warranty claims must be done at our office at 3 Soon Lee St, Pioneer Junction, #04-24, Singapore 627606
  • For international customers, you can email us at sandra@nukeoptics.com for warranty claims

All other products

  • Lenses can be replaced at $19.95 ONCE within one year from date of purchase
  • Purchase receipt (for walk in customers) or online order no (for online customers) must be produced for all warranty claims
  • All warranty claims must be done at our office at 3 Soon Lee St, Pioneer Junction, #04-24, Singapore 627606
  • For international customers, you can email us at sandra@nukeoptics.com for warranty claims

Exchanges

  • Exchanges must be done within 7 working days.You may exchange the product to one of similar dollar value or you may top it up if the value of the product is higher. No refunds allowed. Exchanges to be made directly at the head office located at pioneer junction 3 soon lee street, #04-24, S627606. For international customers kindly contact sandra@nukeoptics.com.