ONLINE 24/7 , SHOWROOM: SATURDAYS ONLY 2.30-7PM. PIONEER JUNCTION, 3 SOON LEE STREET #03-13 S627606. FREE SINGAPORE DELIVERY

0

Your Cart is Empty

Help

Frequently asked questions

Delivery, returns, the modular system and more. Can't find your answer? WhatsApp us on +65 9189 0541.

Ordering & delivery

How much is delivery?

Singapore: free on every order, sent by SingPost Registered Mail. It arrives in 3 to 5 working days after we send it.

Overseas: S$25 to every country except the USA, which is S$40. We send by SingPost International Registered Mail, and it takes 8 to 21 days. We don't offer express shipping at the moment.

Do I pay import duties?

If your country charges import duties or taxes, you pay them when the parcel arrives. We can't pay them in advance.

What currency are your prices in?

Singapore dollars (S$). Other currencies are shown as a guide; your card is charged at checkout.

How can I pay?

Credit and debit cards, Shop Pay, Apple Pay, Google Pay and GrabPay. Payment is taken when you place your order.

When will my pre-order ship?

Pre-order items are sent from the delivery date shown on the product page. If that date moves, we'll tell you, and you can cancel for a full refund.

Returns & warranty

Can I return or exchange my order?

Yes, within 7 working days of receiving it. Swap it for another product of similar or higher value (top up the difference), or take store credit. The item must be in the condition we sent it. Return postage is paid by you; we send the exchange by registered mail for free.

Refunds are only given for items you paid for that turn out to be out of stock. See our refund policy.

What does the warranty cover?

Connectors can be replaced once, free, within one year of purchase. Nuke Venom lenses can be replaced once for S$19.90 within one year. Normal wear, scratches, accidents and loss aren't covered.

How do I make a warranty claim?

Email info@nukeoptics.com with your name, order number or a photo of your receipt, the model, the purchase date and a photo of the part. You can also bring it to our showroom on a Saturday.

The modular system

What does modular mean?

Frames, arms, lenses, hinge connectors and screws all come apart. Change the look by swapping arms, and if one part wears out, you replace that part instead of the whole pair.

Which arms fit which frames?

Arc 11, Trident Pro, Trident Plus and Spear arms all use the same hinge connector, so they swap onto any Nuke modular frame in seconds. Use the Nukemizer to see every combination in 3D.

Can I buy spare parts?

Yes. Spare arms, carbon fibre composite connectors, replacement lenses, cases and microfibre bags are in Accessories.

What is Graphite Black?

It's the industrial nylon our modular frames and arms are made from: light, tough and slightly flexible, with a fine matte texture.

Prescription

Do you make prescription lenses?

Prescription lenses made by Nuke are coming soon. Today you can order any eyeglass frame as frame only and have any optical shop fit your lenses. For Outlaw sunglasses, add an Rx clip and have your optician fit lenses into it.

What prescriptions will you cover?

At launch: single vision lenses from −6.00 to +6.00 SPH and up to −2.00 CYL. Progressive lenses will follow. Outside this range, WhatsApp us and we'll advise.

Lenses & safety

What's the difference between polarized and Z87.1+?

Polarized lenses cut glare off roads and water and block UV400. Z87.1+ lenses are tested to the ANSI Z87.1+ high-impact safety standard, for work sites, shooting and fast sports. Stinger Safety and Spectral are our Z87.1+ models.

Can I drive at night in tinted lenses?

No. Tinted and mirrored lenses are for daytime. For night driving, use clear lenses.

Showroom & contact

Can I try them on in person?

Yes. Our showroom at Pioneer Junction, 3 Soon Lee Street, #03-13, Singapore 627606 is open Saturdays, 2.30 to 7pm. Please WhatsApp us first so we can get your models ready. Online, tap See how it fits on you on any modular frame to try it on with your camera.

How do I contact you?
Are the crew on your site real people?

No. Evelyn, Ryan, Siti, Jessie, Sam and Chloe are AI-generated ambassadors, and we label them that way. The people on our community wall are real customers.

Still stuck? We reply fast on WhatsApp.

WhatsApp us